Returns & Exchanges

At OMTech, we stand behind the precision and quality of our laser engraving equipment with a comprehensive 30-day return policy. If your machine or accessory does not meet your technical requirements, we are committed to facilitating a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

• 2.
  Secure Packaging

  Carefully repackage your items in their original crates or boxes, ensuring all components, manuals, and software are included to avoid restocking fees.

• 3.
  Shipping and Logistics

  Affix the provided RMA label to the exterior of the package and ship the unit back to our designated US-based service center via a tracked carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your full refund or ship your replacement unit within 5 to 7 business days.